Shipping Policies

SHIPPING POLICIES




CARE WITH ORDER ADDRESSING


Tok Stillo will arrange for the products to be shipped to the address requested by the customer. Therefore, so that there are no obstacles to the delivery of your order, we ask that you be careful when filling in the address at which you wish to receive your order.


 

ABSENT RECIPIENT

Please make sure there will be someone at the address to receive your products. The Post Office makes three attempts to deliver the products, if there is no one at the address to receive the order in any of the attempts, the package will be taken to the Post Office closest to the address, and, in this case, it will be necessary for the recipient of the package, collect it at the Post Office, within 7 calendar days. If the recipient of the order does not collect it, as per the Post Office standard, the package will be returned to the sender, requiring the payment of a new shipping fee to resend the product.


All details related to delivery attempts, as well as the address of the Post Office where the recipient must pick up their package in case of absence at the address, are recorded in the order tracking, which can be tracked on the Post Office website, using the tracking code provided by the store.


INCORRECT OR INCOMPLETE ADDRESS

Tok Stillo is not responsible for incorrect or incomplete filling of the destination address for orders placed in the store. If incorrect or incomplete addressing occurs, as per Correios regulations, the package will be returned to the sender, and no further delivery attempts will be made to that address.

If delivery is not carried out due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund, it will be necessary to pay a new shipping fee, in the amount of 65 reais (shipping value + post office fee), for resending of product.


PROCESSING TIME

After your order is processed and payment goes through our system, the next steps are: picking, packaging and shipping. This process usually takes approximately 1 to 3 business days.


DEADLINE FOR SHIPPING THE PRODUCT AND TRACKING CODE

You will receive the tracking code in the email registered when purchasing within 7 business days after processing your order.

To track your order, simply go to the Correios page and paste the tracking code you receive in your email.

https://www2.correios.com.br/sistemas/rastreamento/


As it is an international order, for tracking to be available on the Correios website, the product must be moved and for this reason, it takes around 5 to 10 business days for the product to be tracked.

DEADLINE

Delivery time is estimated at 2 to 4 weeks after order dispatch. However, adverse factors such as delays in clearance from the IRS, postal strike, impossibility of delivery due to weather factors or risk areas, national holidays may add a few days to the delivery of the product.


However, most of our customers are receiving their order within 20 calendar days.



ORIGIN

Our products are imported from the United States, Europe and Asia.

There are situations in which an order may be delivered in two or more shipments, as the products may be sent from different suppliers. In this case, you will receive a tracking code for each shipment.


 SHIPPING METHODS

The products are always delivered by the Post Office, however, in some cases, such as an absent recipient, a region with limited delivery or even an incorrect address, the customer may have to pick up the product at the branch closest to their home.


If the address is not filled in correctly, the product may be returned to the sender. We ask for extra attention when filling out the address. If there is an error when filling out the address and the product cannot be delivered, the customer is responsible.


The Post Office makes three delivery attempts, if they are unable to complete it, the product will be available for collection at the nearest branch for up to 7 days. After this period, the product returns to the sender.


 

IMPORTANT NOTES

Any and all imports are subject to bureaucracy or customs taxes. If you receive any extra charges for your order, we are responsible for such fees. Contact us by email: contato@tokstillo.com.br within 48 hours, informing the amount paid to the Post Office and attaching a copy of the taxation document, and we will contact you back to reimburse the amounts paid.

 

WHEN MAKING A PURCHASE ON OUR WEBSITE THE CUSTOMER DECLARES TO BE AWARE OF AND AGREE WITH EVERYTHING DESCRIBED ABOVE.